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Frequently asked questions:

1. WHO DETERMINES ELECTRICITY PRICES?

2. WHAT COULD A CONSUMER FIND IN THE BILL EARLIER, AND WHAT WILL A NEW BILL LOOK LIKE?

3. IS A CONSUMER PENALISED IF THE READING PERIOD IS LONGER THAN 30 DAYS?

4. WHAT IS THE PROCEDURE TO INCREASE OR DECREASE CAPACITY CHARGE?

5. HOW CAN YOU FIND YOUR ENERGY CONSENT AND SEE HOW MUCH CAPACITY IS CONSUMED?

6. WHO SUBMITS A REQUEST FOR REDUCTION OR INCREASE OF CAPACITY CHARGE?

7. WHEN WILL THE SUBMISSION OF REQUESTS START?

8. WILL A HOUSEHOLD CONSUMER BE ABLE TO CHANGE CAPACITY CHARGE MORE THAN ONCE ?

9. WILL IT BE POSSIBLE TO CHOOSE ONE CAPACITY CHARGE AT A CERTAIN PERIOD OF THE YEAR AND ANOTHER AT OTHER PERIOD (e.g. the absence of several months, weekenders ...)?

10. WHO CHECKS IF A CONSUMER WITH THE CERTAIN CAPACITY CHARGE IS PROVIDED WITH SUITABLE FUSES?

11. WHO HAS DETERMINED THE HEIGHT OF STANDING CHARGE AND WHERE DOES THE MONEY GO?

Answers:

1. WHO DETERMINES ELECTRICITY PRICES?

Electricity prices are proposed by the Public Company “Electric Power Industry of Serbia“. The Agency for Energy Efficiency of the Republic of Serbia gives its opinion on the suggested prices, and finally they are approved by the Government of the Republic of Serbia.
The Public Company “Electric Power Industry of Serbia“ makes a proposal based on its pricing methodology, which is determined by the Agency for Energy Efficiency, and the Tariff System, adopted by the Agency, with the Consent of the Governed. The Agency checks if methodology and tariff system are applied correctly, evaluates the justification of costs and gives an opinion on the suggested prices. Then the Board of Directors of the Public Company approves price list for the sale of electricity, which is along with the opinion of the Agency, referred to the Consent of the Government. After receiving approval, EPS applies the price list.

2. WHAT COULD A CONSUMER FIND IN THE BILL EARLIER, AND WHAT WILL A NEW BILL LOOK LIKE?

As before, the price of electricity includes costs generated in the process of production, transmission, distribution and trade of electricity. The application of new laws and regulations governing electrical activity, will bring new items in the electricity bill for household consumers.
New items in the bill are not new costs for consumers. These are items displaying expenditures of EPS, approved by the Agency.

The items are:

1. CONSUMED ELECTRIC ENERGY - it appears as "active energy" and it is expressed in kilowatt-hours (kWh). The number of kilowatt hours consumed during the billing period is payed by the consumer.
If the consumer has a two rate meter, electricity is charged at a higher and a lower rate. If there is a single-rate meter, a consumer always buys electricity at a single rate tariff. Depending on the total number of kilowatt-hours consumed, regardless of the type of electric meter, the consumer is assigned to the zones (green - up to 350 kWh, blue - 351 to 1600kWh and red - from 1601kWh..)

2. CAPACITY CHARGE - expressed in kilowatts. One kilowatt costs 23.750 dinars (RSD). The capacity charge is payed each month. It is the capacity sought by the consumer, later approved by the Electric Power Distribution as the maximum capacity of appliances running at the same time in a flat / house. It is determined by the fuses in the household. The Electric Power Distribution makes capacity available to the consumer at any time.
The consumer may require reduction of the capacity charge, then pay for the costs of installation and procurement of the suitable fuse. If the consumer wants higher capacity than the one he is charged for, he may make a request (once a year) after which the Distribution checks if there are technical potentials for the capacity increase.
According to the latest amendment of the Tariff System for the Sale of Electricity all consumers with three-phase connection, with approved capacity between 11.04 and 17.25 kW and who spend up to 350 kilowatt-hours a month, will have the capacity charge of 6.9 kilowatts (corresponding to the circuit breakers of 10 amps) until December 31, 2009 for which the consumer has to pay 163.87 dinars (RSD). For the consumers who spend more than 350 kilowatt-hours per month, the capacity charge will be 11.04 kilowatts (corresponding to the circuit breakers of 16 amps) and it will cost 262.20 dinars (RSD). In this way, the capacity charge is adjusted to the consumption. During transitional period, until December 31, 2009 these consumers will be able to make a request for the installation of circuit breakers corresponding to the capacity they need. After the expiration of the transitional period, the capacity charge will be equal to the currently approved capacity.
For those who have a single phase connection, the capacity charge will be 5.75 kilowatts regardless of the consumption and it will cost 136.56 dinars (RSD).
All consumers with a three-phase electrical connection and with the energy consent for the capacity less than 11.04 kilowatts or more than 17.25 kilowatts, and consumers with a single-phase connection who have been approved the capacity of 5.75 kilowatts, pay the capacity charge in accordance with these approvals.

3. STANDING CHARGE - the same amount is paid every month (88.62 dinars) for each electric meter. Elektrovojvodina, as a retailer, will use these financial assets to finance costs which occur in dealing with consumers. These are costs that arise from concluding contracts, making calculations, printing and mailing bills ... It is an obligatory payment even when there is no consumption.

3. WlLL THE CONSUMER BE PENALISED IF THE READING PERIOD IS LONGER THAN 30 DAYS?

If the time between two readings is longer than 30 days, the consumer will not be penalised.
The number of kilowatt-hours in a given zone (e.g. “green zone“ up to 350 kilowatt-hours) is divided by the standard number of days in the month - 30, then the daily number of "green" kilowatt-hours is multiplied by the number of days between two readings in the billing period (for example 36). Thus the boundaries of the consumer "green zone" move from 350 to 420 kilowatt-hours. If the reading period was 24 days, the limit for the "green zone" is 280 kilowatt-hours. The same principle of boundary zone shift is used for "blue" and "red" zones.

4. WHAT IS THE PROCEDURE TO INCREASE OR DECREASE CAPACITY CHARGE?

The consumer submits a request to the Electric Power Distribution to reduce capacity charge. The existing fuses will be replaced by circuit breakers that match the capacity the consumer has been approved.

5. HOW CAN YOU FIND YOUR ENERGY CONSENT AND SEE HOW MUCH CAPACITY IS CONSUMED?

If the consumer (meter owner) does not have the energy consent in written form, one needs to contact the Electric Power Distribution that will provide him with the information on the approved capacity.

6. WHO SUBMITS A REQUEST FOR INCREASE OR DECREASE OF CAPACITY CHARGE?

The request may be submitted only by the person who has the Contract for electricity delivery with the local Electric Power Distribution. It is actually the person whose name appears on the electricity bill.

7. WHEN WILL THE SUBMISSION OF REQUESTS START?

From the effective date of the new Tariff system used for the calculation of electricity each consumer can submit a request to increase or decrease capacity charge. The Distribution is expected to issue a decision on the request within 30 days. In the following year the consumer is not entitled to ask for the change of capacity charge.

8. WILL A HOUSEHOLD CONSUMER BE ABLE TO CHANGE CAPACITY CHARGE MORE THAN ONCE ?

The consumer may require capacity charge to be reduced and then pay for the installation costs and the cost of fuses procurement that provide the requested capacity charge.
If a consumer wants higher capacity than the one he is charged for, he may submit a request for the increase of capacity (once a year), and then the Distribution checks technical possibilities for greater capacity.

9. WILL IT BE POSSIBLE TO CHOOSE ONE CAPACITY CHARGE AT A CERTAIN TIME OF THE YEAR AND TO CHANGE IT AT THE OTHER PERIOD? (e.g. the absence of several months, weekenders ...)?

Capacity charge is determined by approved capacity at the moment when the connection approval is issued and it is in correspondance with circuit breakers. This capacity is always available to the consumer and it is paid the same amount every month regardless of consumption.
During the transitional period which will last until December 31, 2009 consumers will be able to contract according to their real needs. Consumers with a three-phase connection, with approved capacity between 11.04 and 17.25 kilowatts, may pay different amount for the approved capacity. This will actually depend on the monthly consumption. During the months with consumption up to 350 kilowatt-hours consumers will pay an amount corresponding to 6.9 kilowatts of capacity, and during the months with greater consumption the amount corresponding to 11.04 kilowatts.
Even if there is no consumption (the absence of several months, holiday houses ...), the consumer pays the appropriate capacity charge. Only if the consumer, in accordance with the regulations on the conditions of electricity distribution, cancells his meter account temporarily, he does not have to pay for the capacity charge.

10. WHO CHECKS IF A CONSUMER WITH CERTAIN CAPACITY CHARGE IS PROVIDED WITH SUITABLE FUSES?

The Electricity Power Distribution checks for fuses that are placed with consumer in accordance with approved capacity (capacity charge arranged and paid by the consumer).


11. WHO HAS DETERMINED THE HEIGHT OF STANDING CHARGE AND WHERE DOES THE MONEY GO?

Standing charge is an element of the Tariff system, which has been determined along with other costs by EPS based on the Tariff system and the appropriate methodology and given its opinion by the Agency and Consent of the Governed. This fee shall be paid the same amount every month (88.62 dinars) for each electric meter. Elektrovojvodina, as a retailer, will use these financial assets to finance costs which occur in dealing with consumers. These are costs that arise from concluding contracts, making calculations, printing and mailing bills ... It is an obligatory payment even when there is no consumption.